Shipping policy
At Saddler House, we aim to provide a clear and reliable delivery experience for every order.
This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are processed after payment has been successfully received and the order information has been verified.
Orders generally require 2–5 business days for processing before shipment.
Business days are Monday through Friday, excluding applicable U.S. federal holidays.
Processing times may be longer during major sales events, holidays, product launches, or periods of unusually high order volume.
2. Shipping Destinations
Saddler House ships to selected destinations within the United States and internationally, subject to product availability and carrier service availability.
Shipping availability may vary by product and destination.
If shipping is unavailable to a particular destination, this will be communicated during checkout or before the order is fulfilled.
3. Shipping Times
Estimated delivery times depend on the destination, shipping method, carrier, customs processing, and other circumstances outside our control.
The applicable shipping method, cost, and estimated delivery information will be shown during checkout when available.
Delivery estimates do not include the order processing time unless specifically stated.
Customers should allow additional time for international customs processing where applicable.
4. Shipping Costs
Shipping charges are calculated and displayed during checkout based on the destination, products ordered, shipping method, and applicable shipping conditions.
Any available free-shipping promotions will be subject to the terms displayed at the time of purchase.
5. Tracking Information
When tracking is available, a shipment confirmation email may be sent containing tracking information.
Tracking information may take some time to become active after the carrier receives or scans the package.
Customers are responsible for monitoring delivery updates and ensuring that someone is available to receive the package where required.
6. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.
If the package cannot be reshipped, the applicable refund may be processed according to our Return & Refund Policy and applicable law.
7. Carrier Delays
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our reasonable control.
These may include:
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Weather
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Natural disasters
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Carrier delays
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Transportation disruptions
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Customs processing
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Strikes
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Government restrictions
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Incorrect or incomplete delivery information
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High-volume periods
Such delays do not automatically qualify an order for a refund or cancellation.
We will, however, assist customers in obtaining available tracking information and resolving delivery issues where reasonably possible.
8. International Shipping
International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are determined by the destination country's authorities and are generally outside the control of Saddler House.
Customers are responsible for complying with applicable import requirements in their country.
Customs processing may also extend the estimated delivery timeframe.
9. Lost or Stolen Packages
If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.
You may also contact the carrier directly using the tracking information provided.
If you need assistance, contact us at:
We will make reasonable efforts to assist with available carrier information.
10. Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and its contents with photographs and contact us promptly at:
Please include your order number and photographs showing the damage.
We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy.
11. Delivery Estimates
All delivery timeframes displayed on our website or during checkout are estimates unless expressly stated as guaranteed.
Unexpected carrier, customs, weather, or operational delays may occur.
Saddler House does not guarantee a specific delivery date unless the applicable shipping service expressly provides such guarantee.
12. Contact Us
For questions regarding shipping or delivery, contact:
Saddler House
226 Smith and Wesson Road
Jefferson, CO 80456
United States
Email: support@saddlerhouse.com
Phone: +1 (929) 563-4159