At Saddler House, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we offer a straightforward return and refund process subject to the terms outlined below.

1. Return Eligibility

We accept eligible returns within 30 days of the date your order is delivered.

To qualify for a return, the item must:

• Be unused, unworn, and in its original condition.

• Be free from stains, odors, makeup, perfume, pet hair, or other signs of use.

• Include all original tags, packaging, accessories, and accompanying materials where applicable.

• Be returned in suitable protective packaging to prevent damage during transit.

• Be accompanied by your order number or other information that allows us to identify the purchase.

Items that do not meet these requirements may be refused or may be subject to a reduced refund where permitted by applicable law.

2. Items That Are Not Eligible for Return

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return, including:

• Items marked as Final Sale or Non-Returnable at the time of purchase.

• Personalized, customized, or made-to-order products.

• Products that have been used, worn, washed, altered, or damaged after delivery.

• Items returned without their original tags or required packaging.

• Gift cards or other non-returnable items where applicable.

Any product-specific return restriction will be clearly stated on the applicable product page or at the time of purchase.

3. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or different from the item you ordered, contact us as soon as reasonably possible at:

support@saddlerhouse.com

Please include:

• Your order number

• A description of the issue

• Clear photographs or video showing the issue

• Photographs of the packaging when relevant

We will review the information and, where the issue is confirmed to be our responsibility, provide an appropriate resolution, which may include a replacement, exchange, or refund.

Do not return a damaged, defective, or incorrect item before contacting us and receiving return instructions.

4. How to Request a Return

To request a return, contact us at:

support@saddlerhouse.com

Please include your order number and the reason for the return.

If your return request is eligible, we will provide instructions for returning the item.

Returns sent to an address other than the return address provided by Saddler House may not be accepted.

5. Return Shipping Costs

For returns due to change of mind, incorrect size selection, personal preference, or other reasons that are not the result of an error on our part, the customer is responsible for the return shipping cost unless otherwise stated on the product page or during the return process.

If an item is confirmed to have arrived damaged, defective, or incorrect due to an error by Saddler House, we will work with you to provide an appropriate return solution.

Original shipping charges are generally non-refundable unless the return is required because of an error on our part or otherwise required by applicable law.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

After we issue the refund, the time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

7. Partial Refunds

A partial refund may apply where an eligible item is returned with damage, missing components, missing packaging, signs of use, or other diminished value caused after delivery.

Any applicable deduction will be communicated to the customer before the refund is finalized.

8. Exchanges

Where available, Saddler House may offer an exchange for an eligible item.

Exchange availability may depend on product availability, size, color, and other inventory conditions.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

9. Late or Missing Refunds

If you have been notified that your refund has been issued but have not received it:

1. Check your original payment account.

2. Contact your bank or payment provider, as processing times can vary.

3. If you still cannot locate the refund, contact us at support@saddlerhouse.com.

We will be happy to assist you in checking the status of the refund.

10. Return Deadline

Return requests must be submitted within 30 days of delivery.

Once a return is approved, customers should ship the item according to the return instructions provided by Saddler House.

Returns received after the applicable return period may be refused unless otherwise required by applicable law.

11. International Returns

Saddler House may accept returns from customers outside the United States subject to the same eligibility requirements and any applicable product restrictions.

Customers returning an item internationally may be responsible for return shipping costs, customs charges, duties, taxes, or other costs associated with sending the item back, unless the return is due to an error on our part or otherwise required by applicable law.

Customers are responsible for ensuring that returned packages are shipped with sufficient tracking and appropriate documentation.

12. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@saddlerhouse.com.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible and the standard return process may apply.

13. Refunds Required by Law

Nothing in this policy is intended to limit or exclude any rights or remedies that you may have under applicable consumer protection laws.

Where applicable law provides additional or mandatory rights regarding cancellations, returns, refunds, defective products, or consumer remedies, those rights will continue to apply.

14. Contact Us

If you have questions about a return or refund, please contact Saddler House:

Saddler House
226 Smith and Wesson Road
Jefferson, CO 80456
United States

Email: support@saddlerhouse.com
Phone: +1 (929) 563-4159

We aim to provide clear and timely assistance with all return and refund requests.