At Amera Leather, we want every order to arrive safely and in excellent condition. This Shipping & Returns Policy explains how we process orders, estimated delivery times, returns, exchanges, refunds, and other important information regarding your purchase.
By placing an order with Amera Leather, you acknowledge and agree to the terms outlined below.
Shipping Policy
Order Processing
Once your order is successfully placed, our team begins preparing it for shipment.
Orders are generally processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding U.S. federal holidays and other days when carriers or our fulfillment facilities are closed.
During major sales, holidays, product launches, or periods of unusually high order volume, processing may take additional time.
If there is a significant delay affecting your order, we will make reasonable efforts to notify you.
Shipping Times
After your order has been processed and shipped, delivery times depend on the destination, shipping method, carrier, weather, and other circumstances outside our control.
United States
Estimated delivery:
Standard Shipping: 3–7 business days after processing
Please note that these are estimated delivery times, not guaranteed delivery dates.
The actual delivery time may vary depending on your location and the shipping carrier.
International Shipping
Amera Leather may offer shipping to selected international destinations.
International orders may require additional transit time depending on the destination country, customs procedures, carrier availability, and local delivery services.
Estimated international delivery:
7–15 business days after processing
International delivery times are estimates and may be extended by customs clearance or other circumstances beyond our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing your tracking information.
Tracking information may take some time to become active after the carrier receives and scans the package.
If your tracking information does not immediately show movement, please allow additional time for the carrier's first scan.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP/postal code
- Country
Amera Leather is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If you notice an address error shortly after placing your order, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.
Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's tracking and delivery procedures.
If your package appears to be delayed, please first review the tracking information provided with your shipping confirmation.
If tracking shows that your package is still in transit, please allow the carrier additional time to complete delivery.
If a package is marked delivered but you cannot locate it, we recommend checking:
- Your mailbox or usual delivery location
- Around your property
- With household members
- With neighbors
- With your building's reception or mailroom, if applicable
You may also contact the shipping carrier directly using the tracking number.
If you still need assistance, contact Amera Leather and we will do our best to help investigate the shipment.
Packages Returned to Sender
A package may be returned to us because of:
- An incorrect or incomplete address
- Failure to collect the package
- Multiple unsuccessful delivery attempts
- Refusal of delivery
- Carrier restrictions
- Other delivery-related circumstances
If a package is returned to Amera Leather for a reason attributable to the customer, additional shipping charges may apply before we can resend the order.
Customs, Duties & International Taxes
For international orders, the destination country may impose customs duties, import taxes, VAT, brokerage fees, or other charges.
Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.
Amera Leather does not control customs procedures, customs fees, or the amount of any applicable import charges.
Customs processing may also cause additional delivery delays.
Returns Policy
We want you to be happy with your Amera Leather purchase.
If you are not completely satisfied with an eligible product, you may request a return within 30 days of delivery.
To qualify for a return, the item must generally be:
- Unused
- Unworn
- In its original condition
- Free from stains, odors, damage, or signs of use
- Returned with original packaging and included accessories, where applicable
- Accompanied by proof of purchase
Items that do not meet these conditions may not be eligible for a refund.
Items That Cannot Be Returned
For hygiene, safety, customization, or product-specific reasons, certain items may be non-returnable.
Unless otherwise stated on the product page, examples may include:
- Personalized or customized products
- Products specifically made or altered according to customer specifications
- Final-sale items
- Gift cards
- Items damaged after delivery through customer use
- Items showing significant wear or alteration
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Return Request Process
To request a return, contact our customer support team with:
Order Number:
Customer Name:
Product Name:
Reason for Return:
Photos, if applicable:
Please do not send merchandise back without first contacting us and receiving return instructions.
Unauthorized returns may be delayed or may not be accepted.
Return Shipping
Unless the item arrived damaged, defective, incorrect, or materially different from what was ordered, the customer is generally responsible for the cost of return shipping.
We strongly recommend using a trackable shipping service when returning an item.
Amera Leather is not responsible for merchandise lost or damaged while being returned to us.
Damaged, Defective or Incorrect Items
We take care to inspect and prepare orders before shipment.
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing an item
- Significantly different from what you ordered
please contact us as soon as possible after delivery.
Please provide your order number and clear photographs of the product and packaging so our team can review the issue.
Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.
Do not discard the product or packaging until we have had an opportunity to review the issue.
Exchanges
If you would like to exchange an eligible item for another size, color, or product, please contact us first.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may instead offer another available resolution in accordance with this policy.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will generally be issued to the original payment method used for the purchase.
Depending on your bank, credit-card provider, or payment processor, it may take additional business days for the refunded amount to appear in your account.
Amera Leather does not control the processing time imposed by your financial institution.
Original Shipping Charges
Unless the return is due to an error on our part, a defective product, or another issue for which Amera Leather is responsible, original shipping charges may be non-refundable.
Return shipping costs are generally the responsibility of the customer for standard change-of-mind returns.
Sale & Promotional Items
Products purchased during promotions, clearance events, or special sales may be subject to different return conditions.
If special return terms apply to a particular promotion or product, those terms will be disclosed at the time of purchase and will take precedence over the general return policy where applicable.
Leather Characteristics
Because leather is a natural material, slight variations in:
- Grain
- Texture
- Color
- Markings
- Creases
- Surface appearance
may naturally occur.
These characteristics can be part of the individual character of leather and should not automatically be considered defects.
Product photography may also appear slightly different depending on lighting, screen settings, and photography conditions.
Return Inspection
All returned products are subject to inspection.
A return may be refused or a refund may be reduced where the product shows damage, excessive wear, missing components, alterations, stains, odors, or other conditions beyond normal inspection.
Any applicable refund adjustment will be communicated to the customer.
Order Cancellation
If you need to cancel an order, please contact us as quickly as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests before the order enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible and the order may instead need to follow our return procedure.
Important Delivery Information
Delivery dates provided by Amera Leather or the shipping carrier are estimates and may be affected by circumstances outside our control, including:
- Severe weather
- Natural disasters
- Carrier delays
- Customs processing
- Transportation disruptions
- Holidays
- Incorrect address information
- Unexpected operational delays
Amera Leather cannot guarantee a specific delivery date unless a guaranteed shipping service is expressly offered and stated at checkout.
At Amera Leather, we want every order to arrive safely and in excellent condition. This Shipping & Returns Policy explains how we process orders, estimated delivery times, returns, exchanges, refunds, and other important information regarding your purchase.
By placing an order with Amera Leather, you acknowledge and agree to the terms outlined below.
Shipping Policy
Order Processing
Once your order is successfully placed, our team begins preparing it for shipment.
Orders are generally processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding U.S. federal holidays and other days when carriers or our fulfillment facilities are closed.
During major sales, holidays, product launches, or periods of unusually high order volume, processing may take additional time.
If there is a significant delay affecting your order, we will make reasonable efforts to notify you.
Shipping Times
After your order has been processed and shipped, delivery times depend on the destination, shipping method, carrier, weather, and other circumstances outside our control.
United States
Estimated delivery:
Standard Shipping: 3–7 business days after processing
Please note that these are estimated delivery times, not guaranteed delivery dates.
The actual delivery time may vary depending on your location and the shipping carrier.
International Shipping
Amera Leather may offer shipping to selected international destinations.
International orders may require additional transit time depending on the destination country, customs procedures, carrier availability, and local delivery services.
Estimated international delivery:
7–15 business days after processing
International delivery times are estimates and may be extended by customs clearance or other circumstances beyond our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing your tracking information.
Tracking information may take some time to become active after the carrier receives and scans the package.
If your tracking information does not immediately show movement, please allow additional time for the carrier's first scan.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP/postal code
- Country
Amera Leather is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If you notice an address error shortly after placing your order, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.
Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's tracking and delivery procedures.
If your package appears to be delayed, please first review the tracking information provided with your shipping confirmation.
If tracking shows that your package is still in transit, please allow the carrier additional time to complete delivery.
If a package is marked delivered but you cannot locate it, we recommend checking:
- Your mailbox or usual delivery location
- Around your property
- With household members
- With neighbors
- With your building's reception or mailroom, if applicable
You may also contact the shipping carrier directly using the tracking number.
If you still need assistance, contact Amera Leather and we will do our best to help investigate the shipment.
Packages Returned to Sender
A package may be returned to us because of:
- An incorrect or incomplete address
- Failure to collect the package
- Multiple unsuccessful delivery attempts
- Refusal of delivery
- Carrier restrictions
- Other delivery-related circumstances
If a package is returned to Amera Leather for a reason attributable to the customer, additional shipping charges may apply before we can resend the order.
Customs, Duties & International Taxes
For international orders, the destination country may impose customs duties, import taxes, VAT, brokerage fees, or other charges.
Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.
Amera Leather does not control customs procedures, customs fees, or the amount of any applicable import charges.
Customs processing may also cause additional delivery delays.
Returns Policy
We want you to be happy with your Amera Leather purchase.
If you are not completely satisfied with an eligible product, you may request a return within 30 days of delivery.
To qualify for a return, the item must generally be:
- Unused
- Unworn
- In its original condition
- Free from stains, odors, damage, or signs of use
- Returned with original packaging and included accessories, where applicable
- Accompanied by proof of purchase
Items that do not meet these conditions may not be eligible for a refund.
Items That Cannot Be Returned
For hygiene, safety, customization, or product-specific reasons, certain items may be non-returnable.
Unless otherwise stated on the product page, examples may include:
- Personalized or customized products
- Products specifically made or altered according to customer specifications
- Final-sale items
- Gift cards
- Items damaged after delivery through customer use
- Items showing significant wear or alteration
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Return Request Process
To request a return, contact our customer support team with:
Order Number:
Customer Name:
Product Name:
Reason for Return:
Photos, if applicable:
Please do not send merchandise back without first contacting us and receiving return instructions.
Unauthorized returns may be delayed or may not be accepted.
Return Shipping
Unless the item arrived damaged, defective, incorrect, or materially different from what was ordered, the customer is generally responsible for the cost of return shipping.
We strongly recommend using a trackable shipping service when returning an item.
Amera Leather is not responsible for merchandise lost or damaged while being returned to us.
Damaged, Defective or Incorrect Items
We take care to inspect and prepare orders before shipment.
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing an item
- Significantly different from what you ordered
please contact us as soon as possible after delivery.
Please provide your order number and clear photographs of the product and packaging so our team can review the issue.
Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.
Do not discard the product or packaging until we have had an opportunity to review the issue.
Exchanges
If you would like to exchange an eligible item for another size, color, or product, please contact us first.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may instead offer another available resolution in accordance with this policy.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will generally be issued to the original payment method used for the purchase.
Depending on your bank, credit-card provider, or payment processor, it may take additional business days for the refunded amount to appear in your account.
Amera Leather does not control the processing time imposed by your financial institution.
Original Shipping Charges
Unless the return is due to an error on our part, a defective product, or another issue for which Amera Leather is responsible, original shipping charges may be non-refundable.
Return shipping costs are generally the responsibility of the customer for standard change-of-mind returns.
Sale & Promotional Items
Products purchased during promotions, clearance events, or special sales may be subject to different return conditions.
If special return terms apply to a particular promotion or product, those terms will be disclosed at the time of purchase and will take precedence over the general return policy where applicable.
Leather Characteristics
Because leather is a natural material, slight variations in:
- Grain
- Texture
- Color
- Markings
- Creases
- Surface appearance
may naturally occur.
These characteristics can be part of the individual character of leather and should not automatically be considered defects.
Product photography may also appear slightly different depending on lighting, screen settings, and photography conditions.
Return Inspection
All returned products are subject to inspection.
A return may be refused or a refund may be reduced where the product shows damage, excessive wear, missing components, alterations, stains, odors, or other conditions beyond normal inspection.
Any applicable refund adjustment will be communicated to the customer.
Order Cancellation
If you need to cancel an order, please contact us as quickly as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests before the order enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible and the order may instead need to follow our return procedure.
Important Delivery Information
Delivery dates provided by Amera Leather or the shipping carrier are estimates and may be affected by circumstances outside our control, including:
- Severe weather
- Natural disasters
- Carrier delays
- Customs processing
- Transportation disruptions
- Holidays
- Incorrect address information
- Unexpected operational delays
Amera Leather cannot guarantee a specific delivery date unless a guaranteed shipping service is expressly offered and stated at checkout.
